# Turn repetitive work into reliable workflows.

> I automate repetitive processes and integrate AI where it creates measurable value: classification, extraction, summarisation, assisted decisions, content operations, support tooling, and developer workflows. Every solution is designed around data boundaries, human review, cost, and failure handling.

Provider: Hung Mac — Senior Full-Stack Developer and Technical Consultant, former Shopware Core developer, relocating to Germany in October 2026.

## Best for

- Manual work spread across tools and spreadsheets
- Teams exploring AI without a safe production path
- Back-office workflows that need approval steps and auditability
- Existing applications that need focused AI capabilities

## Deliverables

- Workflow and opportunity assessment
- Automation or AI-assisted feature integrated with existing systems
- Human-review, privacy, security, and failure controls
- Measurement, documentation, and handover

## Process

1. Identify the costly repeatable task and define a measurable outcome
2. Choose rules, automation, or AI based on the actual problem
3. Prototype with representative data and explicit safeguards
4. Integrate, observe, and refine the production workflow

## FAQ

### Do all automation projects require AI?

No. Many workflows are better solved with clear business rules, APIs, queues, and scheduled jobs. I recommend AI only when it adds enough value to justify its variability, cost, and data considerations.

## Official links

- [Canonical HTML page](https://hungmac.com/en/services/automation-ai-integration)
- [All services](https://hungmac.com/en/services.md)
- [Contact Hung Mac](https://hungmac.com/en/contact)
- [Shopware Core contributions](https://hungmac.com/en/shopware-core-contributions)