Services Automation & AI Integration

Turn repetitive work into reliable workflows.

I automate repetitive processes and integrate AI where it creates measurable value: classification, extraction, summarisation, assisted decisions, content operations, support tooling, and developer workflows. Every solution is designed around data boundaries, human review, cost, and failure handling.

Workflow automation LLM integration Human-in-the-loop Internal tools

Explore an automation

01 Best for

Manual work spread across tools and spreadsheets
Teams exploring AI without a safe production path
Back-office workflows that need approval steps and auditability
Existing applications that need focused AI capabilities

02 Deliverables

Workflow and opportunity assessment
Automation or AI-assisted feature integrated with existing systems
Human-review, privacy, security, and failure controls
Measurement, documentation, and handover

03 Process

Identify the costly repeatable task and define a measurable outcome
Choose rules, automation, or AI based on the actual problem
Prototype with representative data and explicit safeguards
Integrate, observe, and refine the production workflow

AI is a component, not the strategy.

The strongest automation often combines deterministic rules, APIs, and small AI-assisted steps. I use the simplest approach that can meet the quality, privacy, and reliability requirements.

Sensitive data is handled deliberately, and high-impact outputs keep an appropriate human review path.

Hung Mac Senior Full-Stack Developer · Germany from October 2026

Senior Full-Stack Developer · Former Shopware Core team member

Hi, I’m Hung Mac.

I’m a senior full-stack developer and technical consultant with more than ten years of software experience. I work across integrations, automation and AI, backend systems, and e-commerce. I previously worked as a developer on Shopware’s Core team and will relocate to Germany in October 2026.

Former member of Shopware’s Core team with public core contributions
6+ years of Shopware and 10+ years of PHP experience
Shopware 6 Advanced Developer, Solutions Specialist, PaaS Specialist, and Frontend Developer certifications
Integrations, backend systems, automation, AI-assisted workflows, and e-commerce

View Shopware core contributions More about me

FAQ

Automation & AI Integration

Practical workflow automation and responsible AI integration for business processes, internal tools, and existing software systems.

Do all automation projects require AI?

No. Many workflows are better solved with clear business rules, APIs, queues, and scheduled jobs. I recommend AI only when it adds enough value to justify its variability, cost, and data considerations.